Legal

Refund Policy

Last updated: May 6, 2026

Cancel any time — but billed months are non-refundable. Read on for the specifics and the exceptions.

How subscriptions work

Subscriptions to Dus.Tools (currently Starter at $9/mo and Creator at $19/mo) are billed monthly in advance. Each charge buys you a month of access. Subscriptions auto-renew on the same day each month until you cancel.

Cancellation

You can cancel at any time from the Stripe Customer Portal (reachable from the upgrade modal inside any prompt builder once you're subscribed). Cancellation takes effect at the end of your current billing period — you keep access through the time you've already paid for, then your account drops to the free tier on the renewal date and isn't charged again.

Refunds

Standard policy: no refunds on already-billed months. Once a month has been charged and access has been granted, that month is non-refundable. This applies whether or not you used your AI run quota for that month.

Exceptions — we'll refund in these cases

We'll refund your most recent charge, no questions asked, if any of the following applies:

Duplicate charge — Stripe accidentally charged you twice in the same period.
Charge after cancellation — you cancelled before the renewal date but were still charged. (This shouldn't happen — if it does, it's our bug.)
Service outage exceeding 24 hours — the Service or its dependencies (Anthropic, Stripe, Clerk) were down for more than 24 continuous hours during your billed period and you weren't able to use what you paid for.
Accidental purchase, < 48 hours, < 5 AI runs used — you signed up by mistake, realized within 48 hours, and have used 5 or fewer AI runs. (Tied to the run count so this can't be abused for free trials.)

To request a refund under one of these, email dusrawling@gmail.com from the email on your account. Mention which case applies. We'll refund via Stripe within 5 business days.

Outside those cases

If a refund request falls outside the cases above, email us anyway. We're a small operation and we read every message — if there's a genuine reason (e.g., a major bug we caused, you misunderstood what the product does, a billing problem), we'll often refund as a goodwill gesture. We don't promise it.

One-time charges (future)

Currently the only purchases are monthly subscriptions. If we add one-time products in the future (credit packs, lifetime tier add-ons, etc.) the refund policy for those will be added here.

Contact

Refund questions or requests: dusrawling@gmail.com. Include the email on your account and a one-line description of what happened. Most refunds are processed within 1-2 business days.